RMA - Return Material Authorization
Ladies and gentlemen,
We sincerely hope that you are always satisfied with our products. But if you need to return a product, we ask that you observe the following procedure to ensure that returns go smoothly and can be easily tracked.
1. Request an RMA from GEUTEBRÜCK
For returns, please always request an RMA from us in advance.
For RMAs, please only use this address!
Telephone: +49 (0)2645 137 - 888
In order to assign an RMA, we only need some brief details, which you can find in the RMA form.
2. Returning the product
WARNING: It is not possible to process a claim that has not been issued an RMA in advance! The goods must be properly packed. With your return package include the completely filled out, legible RMA form and a copy of the packing slip or invoice. Write the RMA number on the outside of the parcel. Please do not write the RMA number on the original product packaging. Send the return package carriage paid to the following address:
For EU Member States
Im Nassen 7 9
D 53578 Windhagen
For non-EU countries
Dörrenhaus GmbH Internationale Spedition
c/o RMA GEUTEBRÜCK GmbH
Auf der Kaiserbitz 3
F.R. of Germany
Final airport of destination: Cologne
Your GEUTEBRÜCK customer service