RMA - Return Material Authorization

We sincerely hope that you are always satisfied with our products. But if you need to return a product, we ask that you observe the following procedure to ensure that returns go smoothly and can be easily tracked.

1. Request an RMA from GEUTEBRÜCK

If you need to request a repair or return an item, please complete the RMA form and send it to:


If you have any questions, please contact us by telephone on +49 (0)2645 137-888.

In order to assign an RMA, we only need some brief details, which you can find in the RMA form.

2. Returning the product

WARNING: It is not possible to process a claim that has not been issued an RMA in advance! The goods must be properly packed. With your return package include the completely filled out, legible RMA form and a copy of the packing slip or invoice. Write the RMA number on the outside of the parcel. Please do not write the RMA number on the original product packaging. Send the return package carriage paid to the following address:

For EU Member States

Im Nassen 7-9
D 53578 Windhagen

For non-EU countries

Before returning the goods please contact our RMA department
regarding the correct documentation.

Make sure, that either our original order confirmation number and/or
the relevant serial number is available.

The shipment must be addressed to:

Dörrenhaus GmbH Internationale Spedition
Auf der Kaiserbitz 3
51147 Köln
F.R. of Germany
Final airport of destination: Cologne

Download Form