The seamless video documentation of the status of the goods – from order picking through to final dispatch – provides court-enforceable evidence for any claims relating to incorrect deliveries, damaged or missing goods, or damaged packaging.
The parcel and packaging process is visually documented
Image data is linked with ERP data
Customer claims damaged goods
or argues that goods were not included in the delivery
the images are searched on the basis of the transaction number
Images recorded during the packaging process show the quantity and condition of the delivery.
- Protect staff from false accusations
- Cost reduction through clarification of goodwill cases / regress claims
- Avoidance of lawsuits
- Allocation of costs through the clarification of fraud attempts is avoided