The seamless video documentation of the status of the goods – from order picking through to final dispatch – provides court-enforceable evidence for any claims relating to incorrect deliveries, damaged or missing goods, or damaged packaging.
The parcel and packaging process is visually documented
Image data is linked with ERP data
Customer claims damaged goods
or argues that goods were not included in the delivery
the images are searched on the basis of the transaction number
Images recorded during the packaging process show the quantity and condition of the delivery.
- Protect staff from false accusations
- Cost reduction through clarification of goodwill cases / regress claims
- Avoidance of lawsuits
- Allocation of costs through the clarification of fraud attempts is avoided
Clarify issues of liability – in a way that is enforceable in court
Whether it’s damage to company property, missing security seals on trucks, or vehicle damage: Some issues are only identified days later. Easy image searching immediately locates the video evidence you need and manages the forgery-proof image export process.
AI-based systems for object detection
AI-trained software identifies known objects and the number that are present in video images. Detection is based on previously learnt object characteristics, which are taught in via a training process based on photos and videos.
Document transfers of liability
Transfers of liability can be a source of challenges in the supply chain. At these points, one logistics services provider often needs to prove that the goods were handed off to the next party in the chain in an undamaged condition. Video documentation provides the required court-enforceable evidence.